Contact us by calling our phone number or send an e-mail with your bill/invoice number, your IDS (optional), your RSD current account number, and the name of the bank where you have your account. When you provide the necessary information, documentation will be created and along with the refund procedure forwarded to you at the e-mail address you left when creating the order.   

Refunds are made exclusively in the above described manner, by payment to the RSD current account, and it is not possible to send money by courier in cash.  

In case of a return of goods or a refund to a customer who has previously made a payment using one of the payment cards, in whole or in part, and regardless of the reason for the return, our Internet Store is obliged to make the refund solely through Visa, Visa Electron, MasterCard, Amex , Maestro or DINA payment method.  This means that the bank will make a refund at the account of the cardholder at the request of the seller.  

You cannot send the ordered item to the addresses indicated in the invoice-dispatch note, without prior contact and agreement with the operators in the Online Store, which is listed above. Any such package will be returned to the sender on the cost of the sender.