After confirmation, the order enters the processing status. You will be informed about the status of your order via email or SMS.
The processing period is usually 48 hours during the working week.
The customer will be informed about delivery times via email or SMS.
Receiving the Shipment:
The courier service you choose in the cart (an external company delivering goods for us) will deliver the shipment to the delivery address between 08:00-16:00h. Please ensure that someone can receive the package during that period. Upon receiving the shipment, visually inspect the package for any visible damages. If you notice significant damage to the transport box and suspect that the product might be damaged, refuse to accept the shipment and immediately inform us by calling +381 62 770 106 or via email at email@example.com. If the shipment appears undamaged, go ahead and accept it, signing the delivery note for the courier. The courier will attempt to deliver the shipment twice. If the courier cannot find you at the address, they will call the phone number you provided during order creation and arrange a new delivery time. If they still cannot find you at the address, the shipment will be returned to us. Upon receiving the shipment, we will contact you to determine the reason for non-delivery and arrange a new shipment.