Based on the provisions of Article 13 and Article 27 of the Consumer Protection Law (Official Gazette of RS 62/2014), the company GridX d.o.o. provides its valued consumers who purchase goods through the website www.djistoreonline.com with the following information:
N O T I F I C A T I O N
- The sale of goods through the website www.djistoreonline.com is conducted within the registered activity of the company GridX d.o.o. The address for filing complaints is: info@djistoreonline.com
- The basic characteristics of the products can be found on the website www.djistoreonline.com
- According to the Consumer Protection Law (Official Gazette of RS, No. 62/2014), purchases made through our sales website, www.djistoreonline.com are considered distance sales.
- The products sold through the website www.djistoreonline.com have the necessary features for regular use as defined in the Declaration.
- The selling price of each product is indicated alongside the item.
- All prices are exclusive of VAT.
- The delivery service is free for all orders.
- Consumers can pay for the products purchased through the website www.djistoreonline.com using the provided payment cards at the time of purchase on the site or via the provided invoice for payment.
- By creating an order, the consumer assumes the obligation to pay for the ordered products by clicking the CONFIRM button.
- The conformity of the products with the contract is EXCLUSIVELY determined based on their features and intended purpose as defined in the corresponding Declaration.
- The website www.dji-see-shop.rs is obliged to deliver products that conform to the contract. If the delivered product does not conform to the contract, the consumer who has informed the seller of the non-conformity has the right to request the seller to rectify the non-conformity, free of charge, either by repair or replacement or to request a price reduction or contract termination regarding that product. All costs are necessary to make the product conform to the contract, especially shipping, labour, material, and delivery costs, are borne by the website www.djistoreonline.com
- The consumer has the right to unilaterally terminate the contract of purchasing a product within 14 days from the day of concluding the contract without stating the reasons. By exercising this right, the consumer is released from all contractual obligations. In case of contract withdrawal, the consumer has the right to a refund or to order another product. The price of the goods will be refunded to the consumer after the contract is terminated (by fulfilling the contract withdrawal form). The cost of returning the money is borne by the consumer.
HOW TO BUY
Purchase on our website is available for registered customers. To register, you need to fill out the fields on the REGISTRATION page and follow the instructions sent to the email address you provided.
Purchase Process:
When you find the product(s) you want, select the quantity and click the ADD TO CART button.
Once you have finished selecting, click on MY CART in the upper right corner to review all the ordered products and fill in the necessary fields for the shipment to the desired address.
After that, choose the courier service and payment method. If you have any notes, you can write them in the comment box.
By clicking the CONFIRM button, you confirm that you agree with the purchasing terms, and your order enters the processing procedure. You will receive a confirmation email about your successful purchase and notifications about any changes to your order status.
We wish you a pleasant shopping experience!
PRIVACY POLICY
Your order is completely secure!
At GridX d.o.o., we value your privacy and take exceptional care of your data. All provided information is secure and will never be disclosed to any third party, ensuring a fully secure and safe business relationship with GridX d.o.o.
Data Privacy Protection:
We require your name, address, email, and phone number to successfully process your order. With this information, we will be able to deliver the desired products and keep you informed about the current status of your order.
GridX d.o.o. will use your personal data solely for the purpose of technical administration of the website, providing access to special information or communicating with you. We will not sell the data we hold to any third party or on the market. Employees at GridX d.o.o. are obligated to maintain the confidentiality of your data.
We will never misuse your private information.
We will not provide your contact information to any third party unless required to do so by law.
In addition to the above, we collect, analyze, and process data about products our visitors search for and purchase and the pages they visit. We use this data to improve our pages' offerings and appearance and provide you with an easier, more secure, and more comfortable shopping experience.
Cookies:
www.djistoreonline.com uses cookies to tailor your internet usage to your needs.
A cookie is a text file placed on your hard disk by a web server. Cookies cannot be used to execute programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by the web server in the domain that sent them to you. One of the main purposes of cookies is to provide convenience that will save you time.
Consent and Change of Terms:
Using our services implies the user's consent to the stated terms of use. DJISTOREONLINE commits to adhere to everything mentioned, and any changes to the terms become effective only after being published on this page and after sending email notifications to all registered users.
PAYMENT METHODS
You can pay for the products you want to order through the online store in several ways:
● issuing invoices for legal and natural persons
● money order at the post office or bank
● payment cards during the purchase process on the site.
For orders whose payment is made by payment in a bank or post office, the deadline for payment is 5 working days.
Payment via IPS scan
You can pay for your online order by instant payment, using the IPS scan method. When you select IPS scan, you will be redirected to a page where you will be shown a one-time IPS QR code provided by (the name of the receiving bank). With the mobile banking application that you have installed on your mobile device, you will scan/download the data from the generated IPS QR code and make the payment simply, in the secure environment of your bank. Information about the outcome of the payment will be displayed to you immediately after the processing is completed on our website, but it will also be delivered to you via email.
If you visit the online store via a mobile phone, you can also make a payment via IPS scan by choosing the bank whose application you want to make the payment after selecting IPS scan and clicking on the payment button. In this way, you will open the mobile banking application of the bank of your choice and confirm the payment in it, just as you would by scanning the IPS QR code.
Payment by cards
You can pay for your order using a Visa, MasterCard, DinaCard, Amex or Maestro payment card. The card must be approved by the issuing bank for online (internet) payment.
When ordering online, by selecting the appropriate payment method, you will be redirected to the WSPay page, which is protected and safe for this type of payment. You need to enter the following information: card number, expiration date and CVC2/CVV2 code, which you can read from your card.
When entering payment card data, confidential information is transmitted via a public network in a protected (encrypted) form using the SSL protocol and the PKI system, as the current state-of-the-art cryptographic technology.
Data security during purchases is guaranteed by the payment card processor, WSPay, so the entire payment process is carried out on the bank's website.
Payment card information is not available to our system at any time.
* Data entry and verification are exclusively performed between the card user and WSPay, and the online merchant has no insight into the data being exchanged.
Payment is not possible in foreign currency, but only in RSD currency. Payment is possible with payment cards of domestic and foreign banks.
A customer using the online card payment service through the online shop must meet the following condition: only the owner of the payment card can make the payment.
Statement of Conversion
All payments will be effected in Serbian currency - Dinar (RSD). The amount your credit card account will be charged for is obtained through the conversion of the price in Euro into Serbian dinar according to the current exchange rate of the Serbian National Bank.
When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion there is a possibility of a slight difference from the original price stated in our web site.
We wish you a successful purchase.
CARD PAYMENT
You can pay for your order using Visa, MasterCard, DinaCard, Amex or Maestro payment card. The card must be authorized by the issuing bank for online payments.
During online ordering, selecting the appropriate payment method will redirect you to Banca Intesa's page, which is secure and safe for this type of payment. On this page, you must enter the Card Number, Expiry Date, and CVC2/CVV2 code, which can be found on your card.
When entering credit card information, confidential data is transmitted over a public network in a protected (encrypted) form using SSL protocol and PKI system, which are currently the most advanced cryptographic technologies.
The security of data during the purchase is guaranteed by the payment processor of the credit cards, Banca Intesa ad Belgrade, so the entire payment process takes place on the bank's pages.
At no time are credit card details accessible to our system.
*The entry and verification of data are exclusively carried out between the cardholder and Banca Intesa, and the internet merchant does not have access to the exchanged data.
Payment is only possible in the local currency (RSD - Serbian Dinar). Payment can be made using domestic and foreign bank cards.
The customer using the online payment service with cards must meet the following conditions:
- Delivery of goods is possible within the territory of the Republic of Serbia and other countries where products are delivered.
- Only the owner of the payment card can make the payment.
We wish you a successful purchase.
AFTER SALES SERVICES
Refund Policy
You can request our refund service under the following conditions:
√ Within 7 calendar days from the day of receiving the product if the product has no factory defects, has not been activated, and is in a new or like-new condition.
√ Within 7 calendar days from the day of receiving the product, if the product has a factory defect.
The refund service will not be provided under the following circumstances:
× If the request is made after 7 calendar days from receiving the product.
× The product sent to DJI for a refund does not include all original accessories, attachments, or packaging or is not in new or like-new condition, i.e., it has cracks, dents, or scratches.
× Legal proof of purchase, receipt, or invoice is not provided, or there is a reasonable suspicion of forgery or alteration.
× Any product error or damage is caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign objects (water, oil, sand, etc.), or improper installation or use.
× Product labels, serial numbers, water resistance indicators, etc., show signs of tampering or alteration.
× Product damage is caused by uncontrollable external factors, including fire, floods, strong winds, or lightning strikes.
× The product is not delivered to DJI within 7 calendar days after receiving the confirmation of the refund service from DJI.
× Other circumstances specified in this policy.
Instructions for Return and Refund
If you want to submit a request for return and refund, please do so within 7 calendar days of receiving the product by filling out the complaint form.
We will review your return and refund request within 8 working days.
Note: Refund processing may be delayed during events.
Refund Processing Time
Refunds will be processed using the same method used for payment. The refund process will be completed in approximately 7-14 working days, depending on the bank or credit card issuer.
Return Costs
Customers are responsible for bearing the costs of returning the product to the specified service center (including cross-border and international delivery costs, if applicable), unless the return is due to performance-related issues.
Delivery Time
After confirmation, the order enters the processing status. You will be informed about the status of your order via email or SMS.
The processing period is usually 48 hours during the working week.
The customer will be informed about delivery times via email or SMS.
Receiving the Shipment:
The courier service you choose in the cart (an external company delivering goods for us) will deliver the shipment to the delivery address between 08:00-16:00h. Please ensure that someone can receive the package during that period. Upon receiving the shipment, visually inspect the package for any visible damages. If you notice significant damage to the transport box and suspect that the product might be damaged, refuse to accept the shipment and immediately inform us by calling +381 62 770 106 or via email at info@djistoreonline.com . If the shipment appears undamaged, go ahead and accept it, signing the delivery note for the courier. The courier will attempt to deliver the shipment twice. If the courier cannot find you at the address, they will call the phone number you provided during order creation and arrange a new delivery time. If they still cannot find you at the address, the shipment will be returned to us. Upon receiving the shipment, we will contact you to determine the reason for non-delivery and arrange a new shipment.
COMPLAINTS
Product Complaints
If you are unsatisfied with a product purchased from our online store, we will handle your complaint immediately. If you find that the product you purchased is defective or does not meet your expectations, please contact us in the following ways:
Send us the information with the order number or your username and a description of the complaint via email to info@djistoreonline.com or through phone number / or via social media.
Based on your description of the complaint, we will respond with information about:
• Whether the product can be exchanged for a new one,
• Whether a refund is possible for the product,
• Whether an alternative solution to the problem can be found.
In cases where the product can be exchanged for a new one and when a refund for the product is possible, we will send a courier service to your address to collect the product and return it to our warehouse. When the product arrives back to us, we will notify you of the refund or sending of the replacement product. The refund or replacement will be processed within 30 days. If not, please contact us by phone or email.
Complaints for Transport Damage
It is crucial to immediately report any visible transportation damage to the packaging to the courier who delivers the goods. The customer must report any transport damage within 24 hours of receiving the goods.
If you notice such damage, do not sign for the delivery or ask the courier to wait while you check if the damage to the packaging has resulted in damage to the product itself or loss of parts. If the product is not damaged and all parts are intact, sign for the delivery.
Complaints for Incorrect Information or Wrong Type of Goods
If you have received a package and, after opening the box, you found that the delivered goods do not correspond to the order or the information on the invoice is incorrect, please contact us by phone at +381 62 770 106 or send an email with your details (name, surname, phone number) to info@djistoreonline.com and describe the problem. Alternatively, you can download the complaint form from the link at the end of this text, fill it out, and send it back to us along with the product. We will respond to your complaint by email as soon as possible by confirming receipt of the complaint and providing you with the number under which your complaint is recorded in the register of received complaints and inform you about further procedures. The response to the complaint will be provided within 8 days, and the resolution of the complaint within 15 days from the moment it is filed. Download the complaint form HERE.
REFUND OF FUNDS
Contact us by calling the contact phone number +381 62 770 106 or send us an email to the address: info@djistoreonline.com with the information of your invoice/delivery note number, your JMBG (optional), the number of your dinar current account, and the name of the bank where you have the specified account.
Once you provide the necessary information, documentation will be created and forwarded to you via the email address you provided when creating the order, along with the procedure for the refund of funds.
Refunds are made exclusively through the above-mentioned method, by transferring the funds to a dinar current account, and sending money in cash through a courier is not possible.
In the case of returning the goods or refunding funds to a customer who previously made a payment with a payment card, partially or in full, regardless of the reason for the return, DJISTOREONLINE is obliged to make the refund exclusively via VISA, EC/MC, and Maestro payment methods. This means that the bank, at the request of the seller, will refund the funds to the cardholder's account. Ordered items cannot be sent to addresses other than those stated on the invoice or delivery note without prior contact and agreement with the operators in the Online shop. Any such package will be returned to the sender at the sender's expense.
REFUND
Contact us by calling our phone number or send an e-mail with your bill/invoice number, your IDS (optional), your RSD current account number, and the name of the bank where you have your account. When you provide the necessary information, documentation will be created and along with the refund procedure forwarded to you at the e-mail address you left when creating the order.
Refunds are made exclusively in the above described manner, by payment to the RSD current account, and it is not possible to send money by courier in cash.
In case of a return of goods or a refund to a customer who has previously made a payment using one of the payment cards, in whole or in part, and regardless of the reason for the return, our Internet Store is obliged to make the refund solely through Visa, Visa Electron, MasterCard, Amex , Maestro or DINA payment method. This means that the bank will make a refund at the account of the cardholder at the request of the seller.
You cannot send the ordered item to the addresses indicated in the invoice-dispatch note, without prior contact and agreement with the operators in the Online Store, which is listed above. Any such package will be returned to the sender on the cost of the sender.
RIGHT TO WITHDRAW
Dear customers, we inform you that, according to the Consumer Protection Law (Official Gazette of RS, No. 62/2014), purchases made through our sales website www.djistoreonline.com are considered distance sales.
The law, in the case of distance selling, establishes the right of the buyer, who is considered a consumer (a natural person who purchases a product for their individual needs, not for conducting a professional activity), to withdraw from the contract within 14 days from the day the product was ordered but has not yet been delivered. When exercising the right to withdraw, the buyer may or may not state the reasons for doing so.
The contract's Form/Statement of Withdrawal takes legal effect from the day it is sent to the merchant. You can download the Form/Statement of Withdrawal HERE.
In case of contract withdrawal, the consumer has the right to a refund or to order another product. The cost of returning the money is borne by the buyer.
Sincerely,
GridX d.o.o.
